TERMS & CONDITIONS
CONTENT COVE PTY LTD – TERMS AND CONDITIONS OF STUDIO HIRE
The following Terms and Conditions (“Terms”) govern all studio hire services provided by CONTENT COVE PTY LTD trading as CONTENT COVE CENTRAL COAST (“CONTENT COVE”).
These Terms, together with any booking confirmation, invoice, quotation, estimate, studio policies, house rules, website terms, waiver, or any other document incorporated by reference, form the entire agreement between You and CONTENT COVE in relation to the hire and use of the Studio, Premises, Equipment, furniture, props, facilities, and associated services.
By proceeding with a booking, accessing the Premises, or permitting any Personnel to enter the Premises, You acknowledge and agree to be legally bound by these Terms.
1. DEFINITIONS
In these Terms:
“Additional Charges” means any additional fees payable by You, including but not limited to overtime fees, cleaning fees, repair costs, replacement costs, administrative costs, damage charges, breach fees, legal costs, debt recovery costs, or any other costs incurred under these Terms.
“Authorised Person” means any person authorised by You to access or use the Premises on Your behalf.
“Booking Confirmation” means the written confirmation issued by CONTENT COVE confirming Your booking details.
“Business Day” means a day other than a Saturday, Sunday, or public holiday in New South Wales.
“Equipment” means all furniture, props, fixtures, fittings, décor, accessories, lighting, backdrops, cyc walls, studio equipment, styling items, and any other items supplied by CONTENT COVE.
“Hire Period” means the booked period specified in the Booking Confirmation, including setup, pack down, cleaning, and exiting time.
“House Rules” means any studio rules, instructions, guidelines, or policies issued by CONTENT COVE from time to time.
“Personnel” means Your employees, contractors, clients, guests, invitees, models, attendees, agents, representatives, children, or any person attending the Premises in connection with Your booking.
“Premises” means the CONTENT COVE studio, facilities, bathrooms, storage areas, entryways, parking spaces, common areas, and all associated areas made available by CONTENT COVE.
“Studio” means the CONTENT COVE photography and content creation studio hired by You.
“We”, “Us”, “Our”, or “CONTENT COVE” means CONTENT COVE PTY LTD trading as CONTENT COVE CENTRAL COAST.
“You” or “Your” means the individual, business, entity, organisation, or company making the booking.
“Your Property” means all property, belongings, vehicles, equipment, materials, stock, décor, products, or items brought onto the Premises by You or Your Personnel.
2. ELIGIBILITY REQUIREMENTS
2.1 You warrant that You are at least 18 years of age.
2.2 If You are booking on behalf of a business, company, organisation, or other entity, You warrant that You have full authority to bind that entity to these Terms.
2.3 CONTENT COVE may require valid government-issued photo identification prior to granting access to the Premises.
2.4 We may require a valid credit or debit card prior to confirming a booking. You authorise CONTENT COVE to charge this payment method for any unpaid fees, overtime, damages, Additional Charges, cleaning costs, replacement costs, or breaches of these Terms.
3. BOOKINGS
3.1 All booking requests are subject to availability and acceptance by CONTENT COVE.
3.2 A booking is not confirmed until:
(a) We issue a Booking Confirmation; and/or
(b) payment is received.
3.3 CONTENT COVE reserves the right to refuse or cancel any booking at its sole discretion.
3.4 The Hire Period includes:
(a) setup time;
(b) pack down time;
(c) cleaning time; and
(d) exit time.
3.5 Early access or late departure is not permitted unless approved in writing by CONTENT COVE.
3.6 You are responsible for ensuring the booking time selected is sufficient for Your intended use of the Studio, including arrival, setup, shooting, packing down, cleaning, and departure.
4. FEES AND PAYMENT
4.1 Full payment of the total booking fee is required at the time of booking unless otherwise approved in writing by CONTENT COVE.
4.2 CONTENT COVE reserves the right to refuse access to the Premises where payment has not been received in full prior to the commencement of the Hire Period.
4.3 Additional Charges may apply for:
(a) overtime;
(b) excessive cleaning;
(c) damage or breakage;
(d) repair or replacement of Equipment;
(e) unauthorised use of the Premises;
(f) breaches of these Terms;
(g) removal of rubbish;
(h) smoke, odour, stain, or residue removal;
(i) missing items; or
(j) additional services requested by You.
4.4 CONTENT COVE may issue invoices for Additional Charges following the Hire Period.
4.5 Unpaid invoices may incur:
(a) administrative fees;
(b) debt recovery costs; and
(c) interest at 5% per annum above the Reserve Bank of Australia cash rate, calculated daily.
4.6 You agree to pay all reasonable costs incurred by CONTENT COVE in recovering overdue amounts, including debt recovery fees and legal costs.
5. CANCELLATION POLICY
5.1 If You cancel a confirmed booking:
(a) more than 7 days before the Hire Period, 50% of the booking fee may be refunded;
(b) between 4 and 6 days before the Hire Period, 75% of the booking fee will be forfeited;
(c) within 72 hours of the Hire Period, 100% of the booking fee will be forfeited.
5.2 Any refund, transfer, reschedule, or credit is entirely at the discretion of CONTENT COVE unless otherwise required by law.
5.3 No refund will be provided for non-attendance, late arrival, early departure, change of mind, weather conditions, lighting conditions, or failure to use the full Hire Period.
5.4 Rescheduling requests are subject to availability and approval by CONTENT COVE.
6. USE OF THE PREMISES
6.1 The Premises must only be used lawfully, safely, respectfully, and for the approved purpose of the booking.
6.2 You are responsible for ensuring all Personnel comply with these Terms and all House Rules.
6.3 CONTENT COVE reserves the right to refuse entry to or remove any person who is:
(a) intoxicated;
(b) behaving aggressively, abusively, or unsafely;
(c) causing disruption;
(d) engaging in unlawful conduct;
(e) placing the Premises, Equipment, or persons at risk; or
(f) interfering with neighbouring businesses or occupants.
6.4 Smoking, vaping, illegal substances, open flames, hazardous materials, glitter, confetti, smoke machines, paint, powders, oils, wax, or similar materials are prohibited unless approved in writing by CONTENT COVE.
6.5 Alcohol is not permitted unless expressly approved by CONTENT COVE in writing.
6.6 Children must remain supervised by a responsible adult at all times.
6.7 Maximum studio capacity limits must be complied with at all times.
6.8 Excessive noise, nuisance, amplified music, yelling, or interference with neighbouring businesses is strictly prohibited.
6.9 The Premises must not be used for unlawful, dangerous, pornographic, sexually explicit, discriminatory, offensive, hateful, defamatory, or illegal activities.
6.10 You must not sub-hire, assign, transfer, resell, share, or permit any third party to use the Premises without prior written approval from CONTENT COVE.
6.11 Vehicles parked at or near the Premises are parked entirely at the owner’s risk. CONTENT COVE accepts no responsibility for theft, loss, or damage to vehicles or contents.
6.12 Animals are prohibited from entering the Premises unless approved by CONTENT COVE in writing.
6.13 CONTENT COVE may photograph or record the Studio for promotional, operational, insurance, or security purposes. By entering the Premises, You consent to incidental inclusion in such material unless You notify Us otherwise in writing prior to the Hire Period.
6.14 You grant CONTENT COVE permission to repost or share publicly tagged content featuring the Studio unless otherwise requested by You in writing.
7. EQUIPMENT AND STUDIO USAGE CONDITIONS
7.1 All Equipment is used entirely at Your own risk.
7.2 You acknowledge that creative studio environments may involve inherent risks, including slips, falls, lifting hazards, electrical equipment, furniture movement, photography equipment, lighting equipment, and general studio use.
7.3 By accessing or using the Studio, You voluntarily assume all risks associated with the use of the Premises, Equipment, and Studio facilities.
7.4 Any electrical equipment brought onto the Premises must:
(a) comply with Australian Standards;
(b) be safe and suitable for use; and
(c) have current test and tag certification where legally required.
7.5 CONTENT COVE does not guarantee:
(a) uninterrupted access;
(b) specific lighting conditions;
(c) natural light levels;
(d) sunlight direction;
(e) weather conditions;
(f) cloud cover;
(g) internet or WiFi reliability;
(h) soundproof conditions;
(i) uninterrupted utilities or power; or
(j) specific environmental conditions during the Hire Period.
7.6 Internet or WiFi services provided at the Premises are supplied as a courtesy only. CONTENT COVE does not guarantee uninterrupted, secure, or reliable connectivity.
7.7 The Equipment and Studio must not be used for unlawful, hazardous, offensive, pornographic, discriminatory, unsafe, or illegal activities.
7.8 You must not modify, move, remove, damage, misuse, or alter any Equipment without prior written approval from CONTENT COVE.
7.9 You must immediately notify CONTENT COVE of any damage, fault, breakage, hazard, spill, or issue with the Premises or Equipment.
7.10 You must not attempt to repair, alter, or interfere with any Equipment, fixtures, fittings, electrical items, or Studio facilities.
7.11 The cyc wall must not be stepped on with dirty footwear, sharp objects, unprotected furniture, heavy items, food, drink, oils, fake tan, makeup, or materials likely to mark, stain, scratch, or damage the surface.
7.12 Additional repainting, labour, repair, resurfacing, cleaning, or restoration costs may apply where the cyc wall or Studio surface is marked, damaged, stained, or left in a condition requiring reinstatement.
8. CLEANING, DAMAGE, AND MAKE GOOD
8.1 You must leave the Premises in the same condition in which it was provided, fair wear and tear excepted.
8.2 You must:
(a) remove all rubbish and belongings;
(b) clean all used areas;
(c) return all furniture and Equipment to original locations;
(d) leave bathrooms, common areas, and studio areas clean and tidy; and
(e) leave the Premises clean, orderly, and undamaged.
8.3 Standard cleaning CONDUCTED BY CONTENT COVE does not include removal of:
(a) glitter;
(b) confetti;
(c) sand;
(d) paint;
(e) fake tan residue;
(f) makeup stains;
(g) bodily fluids;
(h) smoke MACHINE residue;
(i) wax;
(j) oils;
(k) food waste;
(l) excessive rubbish;
(m) stains; or
(n) spills.
THESE ARE ALL TO BE REMOVED BY CLIENT BEFORE LEAVING THE THEIR BOOKING SLOT.
8.4 Additional cleaning fees will apply where excessive cleaning, odour removal, stain removal, rubbish removal, or reinstatement is required.
8.5 You must not drill, affix materials to, paint, mark, damage, or alter any walls, cyc walls, floors, furniture, fittings, fixtures, backdrops, curtains, props, or Equipment without written approval.
8.6 You are liable for all loss, theft, damage, destruction, or breakage caused during the Hire Period by You or Your Personnel.
8.7 Minimum damage charges may apply including:
(a) CYC wall damage — from $250;
(b) backdrop roller damage — from $150;
(c) furniture damage — from $150.
8.8 Where the actual cost of repair, replacement, cleaning, repainting, or reinstatement exceeds the above amounts, You agree to pay the full cost incurred by CONTENT COVE.
8.9 You must restore the Studio and Premises to the same condition as provided at the commencement of the Hire Period, fair wear and tear excepted.
8.10 You are liable for all acts, omissions, conduct, damage, and breaches caused by Your Personnel.
9. OVERTIME AND ACCESS
9.1 Standard access hours are between 7:00am and 7:00pm unless otherwise approved in writing.
9.2 Overtime fees apply immediately where You or Your Personnel remain on the Premises beyond the Hire Period.
9.3 Unauthorised access outside approved booking times may incur a minimum fee of $200.
9.4 CONTENT COVE reserves the right to remove persons remaining on the Premises after the Hire Period.
9.5 Failure to vacate the Premises on time may result in Additional Charges, including fees for disruption to later bookings, staffing costs, cleaning delays, or other losses incurred by CONTENT COVE.
10. SECURITY, SURVEILLANCE, AND PRIVACY
10.1 CCTV or security monitoring may operate in external areas, entryways, parking areas, common areas, or other areas of the Premises for safety, security, operational, insurance, and incident reporting purposes.
10.2 By entering the Premises, You consent to such monitoring where permitted by law.
10.3 CONTENT COVE may collect personal information from You for identification, booking, payment, operational, security, insurance, and communication purposes.
10.4 CONTENT COVE will handle personal information in accordance with applicable Australian privacy laws.
10.5 You must not interfere with, cover, disable, move, or tamper with any security system, camera, alarm, lock, entry system, or safety equipment.
11. YOUR PROPERTY
11.1 All Your Property remains entirely at Your own risk.
11.2 CONTENT COVE is not responsible for theft, loss, or damage to Your Property except where directly caused by Our wilful misconduct.
11.3 You are responsible for arranging appropriate insurance for Your Property.
11.4 Any property left behind after the Hire Period may be stored, removed, disposed of, donated, or otherwise dealt with by CONTENT COVE after fourteen (14) days.
11.5 Storage, removal, disposal, courier, or administrative fees may apply to property left behind.
12. INSURANCE AND INDEMNITY
12.1 CONTENT COVE maintains public liability insurance for the Premises.
12.2 You are responsible for obtaining any insurance required for Your activities, Personnel, property, equipment, business operations, production, workshop, or event.
12.3 CONTENT COVE strongly recommends that You obtain adequate public liability insurance and contents insurance for Your activities, Personnel, Equipment, and property.
12.4 Commercial productions, workshops, events, large group bookings, or higher-risk activities may be required to provide evidence of public liability insurance with minimum cover amounts specified by CONTENT COVE.
12.5 You indemnify and hold harmless CONTENT COVE against all claims, liabilities, losses, damages, costs, expenses, legal fees, injury, death, or proceedings arising from:
(a) Your use of the Premises;
(b) breach of these Terms;
(c) acts or omissions of You or Your Personnel;
(d) damage caused during the Hire Period;
(e) injury, death, loss, or damage suffered by You, Your Personnel, or any third party connected with Your booking;
(f) Your content, production, event, workshop, or business activities; or
(g) Your failure to comply with any law, regulation, direction, or House Rule.
12.6 This indemnity continues after the Hire Period ends.
13. TERMINATION
13.1 CONTENT COVE may immediately terminate Your booking and require all persons to leave the Premises if:
(a) these Terms are breached;
(b) unlawful or unsafe conduct occurs;
(c) damage is likely to occur;
(d) the Premises, Equipment, or persons are placed at risk;
(e) payment has not been made;
(f) false or misleading information has been provided; or
(g) CONTENT COVE reasonably considers termination necessary to protect the Studio, Equipment, people, neighbouring businesses, or its business reputation.
13.2 CONTENT COVE reserves the right to refuse entry to or remove any person from the Premises where behaviour is unsafe, abusive, threatening, intoxicated, unlawful, disruptive, or likely to damage the Studio or disrupt neighbouring businesses.
13.3 No refund will be payable where termination occurs due to Your breach of these Terms.
13.4 Termination does not affect any rights, obligations, fees, Additional Charges, indemnities, or liabilities incurred prior to termination.
14. FORCE MAJEURE
14.1 CONTENT COVE is not liable for any delay, interruption, cancellation, or inability to provide access due to events beyond Our reasonable control including:
(a) severe weather;
(b) natural disasters;
(c) government restrictions;
(d) emergencies;
(e) utility failures;
(f) power outages;
(g) internet outages;
(h) building maintenance;
(i) air conditioning failure;
(j) industrial action;
(k) fire, flood, storm, or accident; or
(l) acts of God.
14.2 Where a force majeure event occurs, CONTENT COVE may, at its discretion, offer a reschedule, credit, partial refund, or cancellation.
15. LIMITATION OF LIABILITY
15.1 Nothing in these Terms excludes, restricts, or modifies any rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.
15.2 To the fullest extent permitted by law, CONTENT COVE excludes all liability for indirect, consequential, incidental, special, punitive, or economic loss including loss of income, profits, business opportunity, reputation, production costs, anticipated savings, or loss of content.
15.3 To the fullest extent permitted by law, CONTENT COVE’s total liability arising out of or in connection with a booking is limited to the amount paid by You for the booking giving rise to the claim.
15.4 CONTENT COVE is not liable for any personal injury, death, loss, or damage arising from use of the Premises except to the extent caused directly by CONTENT COVE’s gross negligence or wilful misconduct.
16. GENERAL
16.1 If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions remain in full force and effect.
16.2 These Terms are governed by the laws of New South Wales, Australia.
16.3 The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.
16.4 These Terms, together with any Booking Confirmation, Order, invoice, quotation, house rules, policies, waiver, website terms, or written instructions issued by CONTENT COVE, form the entire agreement between the parties.
16.5 These Terms may only be varied by written agreement between You and CONTENT COVE.
16.6 CONTENT COVE may update these Terms from time to time. The Terms applicable to Your booking are the Terms in place at the time Your booking is confirmed, unless otherwise agreed in writing.
16.7 Any failure by CONTENT COVE to enforce a right under these Terms does not constitute a waiver of that right.
16.8 By proceeding with a booking, You acknowledge that You have read, understood, and agreed to these Terms in full.